ISO 20000-1

ISO/IEC 20000-1 lays down requirements for IT services management systems. These are mainly requirements for the planning, development, implementation, operation, monitoring, review and improvement of the SMS. The standard may be used by the company’s IT department or an external IT service provider to deliver high-quality and cost-effective IT services aimed at business and customer requirements. Similarly to other management systems, this standard is also based on a process approach and the Plan-Do-Control-Check loop. This makes it possible to integrate it with other, usually previously implemented systems and reduces duplicities and costs. The ISO/IEC 20000-1 standard was developed by the world-renowned IT Service Management Forum (itSMF). The standard is based on the experience of the UK Office of Government Commerce (OGC) and the globally recognised ITIL (IT Infrastructure Library) standard. The scheme is currently owned by APMG-International. The standard is applicable regardless of the size and specialisation of the organisation. It serves mainly those who want to set up their IT service management system in accordance with a well-proven standard and have it audited by a trustworthy independent entity. Within the ISO 20000 – 1 product we offer following services:
  • Training
  • Audit
  • Situational analysis


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Ing. Lenka Mariánková

Ing. Lenka Mariánková

Product Manager

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